
一 | ■ 本报记者 张蜜
窗口单位是与群众接触的前沿阵地,为服务好群众,市公安局出入境管理局始终坚持“以人民为中心”的发展理念,把群众满意作为出发点和落脚点。为了给老年人、残障人士等特殊群体办理业务提供便利,出入境管理局设立了专用“绿色通道”,优先办理特殊群体业务,为困难群众提供更周全、更暖心、更便捷的服务。
4月1日上午,一位坐着轮椅的老人在家人的陪伴下来到出入境管理局接待大厅,咨询台值班辅警张磊看到后,立即上前迎接老人并询问需要办理什么业务。 Canberra, Oct 15 (UNI) Several communities in Australia's south have been issued evacuation orders due to flood alerts because of torrential rains, Australian Prime Minister Anthony Albanese said.
"Evacuations and rescues have been taking place across Tasmania, Victoria, and NSW today. Whether it’s filling sandbags, checking on neighbours – in the worst of times we really do see the best of Australians," Albanese said in a tweet on Friday.
The emergency services of Australia's southern state Victoria and southeastern New South Wales have ordered residents to evacuate as rivers reach major flood levels, the Australian broadcaster ABC reported on Saturday.
According to local authorities, the rivers are expected to stay above major flood level for 3 to 5 days, so residents are urged to prepare to stay away from home for about a week.
UNI/SPUTNIK GNK。经了解,老人姓郑,陪同她的是其儿子安先生。老人表示,想同儿子一起办理护照,去韩国探望亲人。面对此情况,出入境管理局立即为其开通“绿色通道”,考虑到老人年事已高、行动不便,还安排两名辅警全程陪同予以优先办理。
首先,民辅警帮助老人来到照相室采集证件照片,期间细心为其调整位置、整理服装,随后又帮助老人填写护照申请表,最后到受理窗口为其办理证件。

二 | 由于老人患病,右手无法签字,民辅警只好帮助老人用左手签字,经过多次尝试后终于签字成功。

三 | 为方便老人采集指纹信息,民辅警还将指纹仪从受理台挪到老人面前,全程不到10分钟就为老人完成办理证件所有程序。

四 | 随后,民辅警又帮助安先生办理了护照申请,还帮助他把母亲送到楼下,告知他们回家等候即可,护照制作完成后会电话联系他们。

五 | 民辅警的暖心服务和高效的办证效率,赢得老人及家属高度赞誉。 群众的事再小都是大事,出入境管理局始终秉持这样的服务理念,不断优化服务流程,打造有态度、有速度、有温度的出入境服务,为办证群众提供尽可能多样化、人性化的服务,有力提升了群众的获得感、幸福感、安全感。
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Published on:02:44:41